You can access your statements through the Elavon Connect merchant portal. Click ‘Your Statements’ in the navigation menu on the left of your dashboard to view and download available statements. For more information to help you better understand your statements, check out our statement guide here.
If you are having trouble accessing your Elavon Connect account or if you have forgotten your password, go to the Elavon Connect login page. Look beneath the ‘Sign In’ button and click the link that says ‘Forgot password?’. This will take you to a password recovery page.
If you are still having trouble recovering your password, check your email ‘Junk’ or ‘Spam’ folder to see if the reset email has been routed there. If you still have not received a reset email, check to make sure that the email address you are using is the same one you used to register with. If you registered with an email address that you no longer have access to or have additional questions about this process, contact our support team at ElavonConnectQueries@elavon.com.
Go to Elavon Connect registration page here.
Complete the short form, providing your contact details and the information listed above. When you’ve completed the form, click ‘Create Account’.
Check your email. Soon after completing the form, you will receive an email with further instructions to complete your account set-up.
Issues with registration?
If you have completed the registration form but are not receiving the emails, check your email ‘Junk’ or ‘Spam’ folder in case the email has been routed there. If you have not received a registration email within 24 hours, contact our support team at ElavonConnectQueries@elavon.com.
Please note that if you are an Enterprise customer or a partner, your Relationship Manager will set up your Elavon Connect account for you. Please check in with them if you have not yet received access.